FAQs
FAQs
Frequently Asked Questions
Patients
Employee Member
What is the CoreLife Care App?
An advanced digital tool designed to provide a personalized and engaging experience that integrates seamlessly with your CoreLife program.

What is the CoreLife Membership?
The CoreLife Membership is a key part of the CoreLife Program, designed to provide you with a range of benefits to support and enhance your health journey. Membership levels include:
- CoreCare Connect: Access to the Care App (Tracking, Dashboards, Content, etc.)
- CoreCare Plus: Includes CoreCare Connect benefits + 'Health Insights' + Discounts on Supplements & Products (supplements / wearables).
- CoreCare Pro: Includes all CoreCare Plus benefits + Discounts on Fitness Training + Fitness Center Access.
- À la carte Options:
- Fitness Membership
- Seca Body Composition Analysis
Why should I activate my Membership?
Activating a CoreLife Membership offers health benefits with access to tools and resources to support your wellness journey. Here are key reasons to activate your membership:
Personalized Health Tracking: Access to the Care App for tracking meals, exercise, hydration, and mood to support informed health decisions.
Health Insights: In-depth body composition analyses to monitor progress and adjust health goals.
Exclusive Content: Access to healthy recipes, fitness routines, articles, and expert tips to stay motivated.
Fitness Support: Access to fitness centers and discounts on fitness training to make exercise easier.
Discounts on Supplements & Products: Save on vitamins, supplements, and wearables to support overall well-being.
Does the Membership cover insurance copays?
No, the membership fee does not cover insurance-related expenses.
Does my Membership automatically renew?
Yes, your membership will automatically renew at the end of your subscription period.
Can I cancel my Membership at any time?
Yes, you may cancel your membership at any time. However, refunds will not be provided for previous months. If you cancel after a payment has been processed, you will still have access until the start of the next billing cycle.
Is my data secure on the Care App?
Your data is secure. The Care App complies with all federal and state regulations, including HIPAA, ensuring your privacy.
How often should I use the Care App for best results?
For optimal results, use the app daily to log meals, hydration, exercise, and mood. Consistent tracking helps your CoreLife care team provide the most personalized guidance for your weight loss journey.
How do I track my calories in the Care App?
Tap “My Tracking” and open the Food Tracker.
Click the “+” symbol next to the correct meal.
Either type your food item into the search bar or tap the barcode icon to scan.
Adjust the quantity if needed and click “Log Food.”
For a detailed breakdown, click the pie chart icon to view your data in nutrition label format.

How can I adjust my calorie goals in the Care App?
Tap the hamburger menu (☰) in the top right corner, select “Edit Daily Goals,” and adjust your recommended calorie intake and/or macronutrient percentages.


How can I update my weight loss goals in the Care App?
To adjust your weight loss goals, tap the “My Goals” tile and update your Goal Weight and weekly weight loss goal. Click “Submit” to adjust your recommended calorie intake accordingly.

How can I view my progress data in the Care App?
Tap the “My Progress” tile to open your progress dashboard. Use the “Date” dropdown to expand your view (default is “Last 7 Days”) and scroll through your progress data.


What is the CoreLife Care App?
An advanced digital tool designed to provide a personalized and engaging experience that supports you on your wellness journey.
Is my data secure on this app?
Your data is secure. The Care App complies with all federal and state regulations, including HIPAA, ensuring your privacy.
How often should I use the Care App for best results?
For optimal results, use the app daily to log meals, hydration, exercise, and mood. Consistent tracking helps you gain valuable insights into your lifestyle habits, enabling you to take action and stay on target.
How do I track my calories?
Tap “My Tracking” and open the Food Tracker.
Click the “+” symbol next to the correct meal.
Either type your food item into the search bar or tap the barcode icon to scan.
Adjust the quantity if needed and click “Log Food.”
For a detailed breakdown, click the pie chart icon to view your data in nutrition label format.

How can I adjust my calorie and macronutrient goals?
Tap the hamburger menu (☰) in the top right corner, select “Edit Daily Goals,” and adjust your recommended calorie intake and/or macronutrient percentages.


How can I update my weight loss goals?
To adjust your weight loss goals, tap the “My Goals” tile and update your Goal Weight and weekly weight loss goal. Click “Submit” to adjust your recommended calorie intake accordingly.
How can I view my progress overtime?
Tap the “My Progress” tile to open your progress dashboard. Use the “Date” dropdown to expand your view (default is “Last 7 Days”) and scroll through your progress data.


What is the process for signing up for Health Coaching?
Select the “Health Coaching Tile,” choose a day/time for your session, confirm your Health Coach selection, and use the link in your visit reminder email to join the session at that time.